Return Policy

RETURNS

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Steps To Start A Return:

Step 1: contact us at info@holynationclothing.com. Please include in the header: RETURN. Attach pictures of the clothing you want to return along with the item from your order, your order number, and description of why you're returning.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@holynationclothing.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Most items can be returned only on certain conditions: an item is damaged. Items returned because of the wrong size, color, item, etc, ordered, or by means of the customers fault cannot be returned and will not be accepted for return.

As our store expands, please be aware of the types of items that cannot be returned: perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges/Refunds

The fastest way to ensure you get what you want is to return the item you have within 30 days of delivery, and once the return is accepted, make a separate purchase for the new item.

Nonetheless, once we’ve received and inspected your return, we will notify you to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days or a free product of your original purchase will be shipped to you. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@holynationclothing.com.

What We Do

We offer a fully customized process. We do everything from custom designs to printing to shipping. We also offer simple printing for your designs and ideas. We have an array of products (ranging from sweatshirts, hoodies, tees, youth, mugs, notebooks, etc), that we can customize for you. Even if you don't have a design or has one that needs some tweaking, we can be of service!

We use Photoshop, Canva, and other services to help us create beautiful Biblically inspired designs. And we get God involved in every order! We pray over orders and we take every design idea or concept to God for His input. You can expect high quality and professional work from us.

Check out the process below for more information, or simply fill out our contact form with as much detail as possible and we'll get back to you.

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Contact Us!

Step 1:

Contact Us

We work 6 days a week and try to answer all emails within 12-24hrs of receiving them.

Due to shipping times, as well as time to create designs, we ask that you contact us at least ONE month in advance (FOUR weeks) of your event.

Please note: all bulk orders must be 25 units or more! (ie 25 t-shirts, 15 bottoms and 10 tops, etc)

Step 2:

Define Your Budget and Design

This is the fun part! Here is where we'll begin conversations about what exactly you're looking for and the timeline you need your order fulfilled in.

Here is where you'll need to define your budget, pick out merch colors and materials, submit design ideas, etc. We'll also send you a rough draft invoice, just so you can get an idea of what your costs will be. We'll be working with you to give you the best bang for your buck!

During this time, we'll be contacting you frequently for your approval of designs. We just want to make sure we get your special orders done correctly! Your response to us in a timely manner will speed up the process.

Step 3:

Pay, Ship, Receive!

The last of the process is to get your order finalized for production after you've paid your invoice. We'll keep you updated with printing, and will send you tracking information once we've shipped your products.

All together, your total processing time from submission to receiving your products will be 4-6 weeks (or shorter). This gives us the time to make changes, produce your products, and ship them to you.

Designs We've Created (can be tailored for your specific group or we can create something fresh!)

Vacation Bible School
This is a mockup design that can be duplicated for any VBS.
Back and front
We can do back and front designs. Click here to see the front and back. We also offer embroidery!
Themes
A fall themed hoodie. We can do themes based on seasons, colors, and more!
Bold
We can come up with bold or catchy phrases for your order.
Simple
Basic sweatshirt with simple text.
Branding + more!
We can add your logo to any spot on the shirt: front, back, or arms. We will use our expertise to help make your event, trip, or occasion special with your tees!